"Hello, thank you for calling!" This familiar phrase is often heard when dialing into customer service hotlines. The "heard yet unseen" centers, staffed by professionals adept at listening and addressing customer concerns, form the backbone of the service industry.

On October 22, Infinitus, in collaboration with the Customer Contact Branch of the China Information Industry Association (CIIA) and other industry partners, hosted a Best Practice Study Tour. The event provided an exclusive look into the operations at Infinitus. Over 30 executives from a wide range of sectors gathered at Infinitus Plaza in Guangzhou to explore emerging service models and share actionable insights.

At the event, Huang Jianlong, CEO of Infinitus (China) Co., Ltd., emphasized the critical role of customer satisfaction in today's experience-driven economy. "Consumers today seek more than high-quality products. They also want to feel a sense of emotional fulfillment throughout the entire consumption process," he noted. "Following our user-centric approach and 'Satisfaction 100' philosophy, we are committed to enhancing every aspect of the service experience, from pre- to post-sale interactions, ensuring they are reassuring, convenient, and trustworthy."